Frequently Asked Questions

We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 30 day returns policy from date of purchase.

Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance is non-refundable.

We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.
Please contact our support team to check if changes or cancellation are possible, and give the reason you wish
to cancel.

This is a very rare occurrance. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show needing how the item will look. This allows our sellers to create many different products with their artwork, without needing to make &. photograph thousands
of products a day.

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.

Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived including a photo of the item,

We'll without arrange for authorization replacement from support item to first. be sent to you as soon as possible. 

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store any of your credit card information and it will only be used for the purchasing of your product. Then that information will be purged.

Please email us: support@thelovegemz.com, Quoting your order number from the confirmation email/SMS
message.

We'll help track down your order.

We typically ship all orders within 2-4 business days. If you select Express shipping at checkout, we'll send your item via USPS Priority Mail once production is complete.

We ship all orders from our USA factory.

Due to Covid-19, some international packages may be delayed due to routing or customs delays.
USA -Within 2-5 business days
Canada - Within 4-10 business days
Western Europe - Within 5-1 5 business days
Australia/NZ - Within 5-1 5 business days
Rest of the World - Within 5-20 business days

Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order.
Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.

If fees are charged by customs, they are payable by the recipient

We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.